Spa Bliss of Charlotte Policies
Spa Bliss of Charlotte Policies
Spa Bliss of Charlotte massage therapy is scheduled by appointment only. Contact us anytime to discuss your needs with a certified practitioner and reserve your me time using Visa, Master Card or any major credit card.
Please understand that the services are reserved for you personally, when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked.
We have a strict and enforced 24 hour cancellation policy. Appointments made within the 24 hour period and need to cancel, you must cancel within 4 hours of appointment time or it will result in a charge equal to 50% of the reserved service amount.
Any multiple services or combos must be held with a credit card. Multiple services, combos or single services not cancelled 24hours in advance will be charged 100% of the reserved service amount. A credit card "HOLD" transaction maybe made on your credit card to reserve the appointment time.
If you arrive late for your appointment, Spa Bliss of Charlotte practitioners will provide treatment for the remaining session time only, with no fee reduction. Due to tightly booked schedules, we are unable to extend appointments beyond the originally specified time.
Most of our massage therapy services are covered by health insurance. Please call us for more information.
Kindly arrive at least 10 minutes prior to your first appointment to provide health information and consult with your massage therapist regarding your condition. Contact our office for more information.
Please let us know if you would prefer a specific massage therapist that has been recommended to you or if you would prefer a male or female practitioner when you call to schedule an appointment.
Illness and Health Concerns
Kindly let us know of any health conditions, allergies and/or other concerns you may have prior to treatment. In an effort to provide a healthy environment, we respectfully request that you reschedule your appointment if you are experiencing a cold, fever, or flu, etc. This is in consideration of your health as well as the well-being of other clients and staff.
SPA BLISS COVID UPDATE Read More
The health and safety of our clients and staff is our top priority.
You should stay home if:
•You have been told by a health care professional to self-quarantine
•You believe you have been exposed to the virus, even if you are not showing any symptoms.
•You are sick or have respiratory symptoms such as cough or shortness of breath (also contact your health care provider).
•You have traveled to a country within the past 3 months
•You are in a high-risk category as outlined above (over 60, preexisting medical condition, etc.)
Please cancel your appointment with 24 hours of your scheduled service if you are experiencing any of the symptoms above. We advise all pregnant clients to consult their treating doctor or healthcare provider before booking a prenatal massage.
Our first goal is for you to feel safe in a highly personalized atmosphere and confident in your care at Spa Bliss.
By its very nature, massage and bodywork require skin-to-skin contact and infectious control has always been a top priority for Spa Bliss. As we navigate life with additional requirements and modify existing measures due to the coronavirus, please help us to support all clients by cooperating with some new requirements.
To implement social distancing we ask that all clients come alone for their appointment and bring in as few items as possible. Due to additional cleaning protocols, you may experience slight delays in your appointment. We appreciate your patience and understanding during these unprecedented times.
• We will communicate with you beforehand to obtain updates to your health information and ask you specifically about your potential exposure to COVID-19.
• We will wear a mask or facial shield when we cannot main a safe distance of six feet.
• When you arrive at the office, please wear a mask and continue to the waiting area within our Suite 20 Q. We may ask you to wait in your vehicle and wait for our text to enter the building to avoid contact with other clients.
• Before your visit complete the COVID-19 form.
At our Spa, we continue to enforce increased sanitization protocols thoroughly cleaning all high touch surfaces, disinfecting and sanitizing protocols in each massage room as well as the waiting area and of any objects clients touch with EPA – registered disinfectant.
Additionally, we are ventilating throughout the day by using HEPA air filtration systems with UV-C light, it helps reduce airborne bacteria and has a deadly effect on microorganisms such as pathogens, viruses, bacteria, and others.
These guidelines are based on principles of hygiene, common sense, and consensus guidance.
More than anything, We want to extend our condolences to all those who have lost love ones. Please stay safe and stay healthy.